Privacy Policy

Welcome to Qualtech Prism's Privacy Policy. We understand that when you're learning online, you're trusting us with information about yourself—and that's something we take seriously. This document explains what data we collect, why we need it, and how we protect it throughout your educational journey with us.

Our platform exists to make quality education accessible and personalized for every learner. To do that effectively, we need certain information from you. But here's the thing: we believe in transparency. You deserve to know exactly what happens with your data, and we're committed to being upfront about our practices.

Personal Information We Gather

When you create an account with Qualtech Prism, we ask for specific pieces of information that help us set up and maintain your learning profile. Your name and email address are essential—they let us identify you, send course updates, and keep your account secure. We also collect a password that you create, which we encrypt immediately to protect your access.

As you engage with our courses and materials, our platform automatically tracks certain usage patterns. We monitor which lessons you complete, how long you spend on different topics, quiz scores, and your progress through various learning paths. This isn't about surveillance—it's about understanding how you learn best so we can adapt the experience to suit your needs.

Beyond the basics, there's optional information you might choose to share with us. Profile pictures make your account more personal. Biographical details and educational background can help us recommend courses that match your skill level. Payment information becomes necessary if you enroll in premium courses, though we handle this through secure third-party processors rather than storing it ourselves.

Account credentials including your full name, email address, and encrypted password that grant you access to your personalized learning dashboard and course materials.
Learning analytics such as course completion rates, time spent on lessons, assessment results, and interaction patterns with educational content that help us understand your progress.
Device and browser information including IP addresses, operating system details, and browser type that assist us in delivering a compatible and secure learning experience.
Communication records from your interactions with our support team, forum posts, or feedback submissions that help us improve our services and respond to your needs.
Payment details processed through secure third-party services when you purchase courses or subscriptions, though we only retain transaction confirmations rather than sensitive financial data.

How We Process Your Data

Every piece of information we collect serves a specific purpose in delivering and improving your educational experience. Your account details allow us to maintain your learning profile across sessions and devices—you can start a lesson on your laptop and continue on your phone without missing a beat. We use your email to send you important updates about your courses, notify you of new content, and occasionally share educational resources that match your interests.

The learning analytics we gather are particularly valuable. By analyzing how students interact with our courses, we can identify which teaching methods work best and which topics need clearer explanations. If most students struggle with a particular concept, that's our signal to revise the material or add supplementary resources.

Personalization is where your data really makes a difference. When we see that you excel in certain subjects or prefer specific learning formats, we can recommend courses and resources tailored to your style. Your progress data also helps us determine when you're ready for more advanced material or when you might benefit from reviewing foundational concepts.

Creating and managing your student account, maintaining your learning history, and ensuring you have seamless access to all enrolled courses and saved materials across different devices and sessions.
Personalizing your learning experience by recommending courses aligned with your interests, adapting content difficulty based on your performance, and suggesting supplementary materials that complement your study patterns.
Processing transactions securely when you purchase courses or subscriptions, generating receipts, managing refunds if needed, and maintaining records for accounting purposes.
Improving our educational platform by analyzing aggregated usage patterns, identifying technical issues, testing new features with user groups, and refining our course content based on student outcomes.
Communicating important information about your courses, sending deadline reminders, notifying you about new content in your enrolled programs, and responding to support requests you submit.
Maintaining platform security by monitoring for suspicious activity, preventing unauthorized access, detecting potential fraud, and ensuring compliance with our terms of service.

Information Collected by Third Parties

Running an online education platform requires partnering with specialized service providers who help us deliver certain features. We've carefully selected companies that share our commitment to data protection, but you should know that when you interact with these services through our platform, they collect their own data according to their policies.

Our payment processors handle all financial transactions when you purchase courses. They collect and process your payment card details, billing addresses, and transaction information—but this data goes directly to them, not through our servers. We receive only confirmation that payment was successful along with a transaction identifier.

We use analytics services to understand how students navigate our platform and which features get the most use. These tools track page views, button clicks, and user flows through our site. The data helps us identify confusing navigation patterns or technical problems that might frustrate learners.

Payment processing partners who securely handle credit card transactions, subscription billing, and refund processing while maintaining PCI compliance standards that protect your financial information.
Analytics providers that help us understand platform usage patterns, measure course effectiveness, and identify areas for improvement through aggregated data about how students interact with our content.
Email delivery services that send you course notifications, password reset links, and educational updates while managing bounce rates and ensuring messages reach your inbox reliably.
Content delivery networks that cache and serve course videos, images, and documents from servers geographically close to you, which makes materials load faster and stream more smoothly.
Customer support tools that help our team manage your questions and technical issues efficiently, including chat systems and ticket management platforms that may store conversation history.

Links to Third-Party Websites

Throughout our courses, instructors occasionally reference external resources or link to additional reading materials on other websites. While we review these links to ensure they're relevant and appropriate, we don't control these external sites or their privacy practices. When you click through to another website, that site's own privacy policy takes effect—not ours.

Some course materials might include embedded content from video platforms, research databases, or educational tools hosted elsewhere. These embedded elements may collect data about your viewing habits or interactions. We recommend reviewing the privacy policies of any external services you use through our platform, especially if you create accounts with them directly.

Data Protection and Confidentiality

Protecting your information isn't just a legal obligation—it's fundamental to the trust you place in us as an educational provider. We employ multiple layers of security to keep your data safe from unauthorized access, accidental loss, or malicious attacks. All data transmitted between your device and our servers travels through encrypted connections using industry-standard protocols.

Access to your personal information within our organization is strictly limited. Only team members who need specific data to perform their jobs can view it, and they're bound by confidentiality agreements. Our engineering team conducts regular security audits and penetration testing to identify and fix vulnerabilities before they can be exploited.

We practice data minimization, which means we only collect what we actually need and delete information once it's no longer necessary. When you complete a course, we retain your completion records and certificates indefinitely—those are part of your permanent educational transcript. But temporary data like your browsing session details or error logs get purged after a defined retention period.

Encryption protocols that protect data both when it's moving between your device and our servers and when it's stored in our databases, making it unreadable to anyone who doesn't have the proper decryption keys.
Access controls and authentication systems that ensure only authorized personnel can view personal information, with activity logs that track who accessed what data and when.
Regular security assessments including vulnerability scans, penetration testing by independent security firms, and code reviews that identify potential weaknesses before they become problems.
Data backup systems that create encrypted copies of information at regular intervals, stored in geographically separate locations to protect against data loss from hardware failures or disasters.
Incident response procedures that outline exactly how we'll notify you and take corrective action if a security breach occurs, including timelines and communication methods we'll use.
Employee training programs that educate our team about data protection best practices, phishing recognition, and secure handling of sensitive information in their daily work.

Managing Your Data

Your personal information belongs to you, and we believe you should have control over it. You can access your account settings at any time to view, update, or correct the information we hold about you. If your email address changes or you want to update your profile details, those changes take effect immediately across the platform.

If you'd like to download a copy of your data—including your course history, submitted assignments, and account information—you can request an export through your account dashboard. We'll generate a comprehensive file in a standard format that you can save for your records or transfer to another service.

Should you decide to delete your account, we'll remove your personal information from our active systems. Keep in mind that we may retain certain records for legal or administrative purposes, like transaction histories needed for accounting or certificates you've earned that are part of your permanent educational record. The deletion process typically completes within 30 days of your request.

Legal Basis for Data Processing

We're required to have lawful grounds for collecting and using your personal information. When you sign up for Qualtech Prism and accept our terms of service, that creates a contract between us—and processing your data is necessary for us to fulfill our end of that agreement by providing educational services.

Some data processing happens because we have legitimate interests in running our business effectively and improving our educational offerings. For example, analyzing how students use our platform helps us create better courses and fix technical problems. We balance these interests against your privacy rights to make sure we're not overstepping.

Occasionally, we might process data because we're legally required to do so—like maintaining financial records for tax purposes or responding to valid legal requests from authorities. And in certain cases, we'll ask for your explicit consent before collecting or using information, particularly for optional features like marketing communications. You can withdraw that consent anytime.

Privacy Policy Updates

Educational technology evolves, regulations change, and we occasionally introduce new features—all of which might require updates to this privacy policy. When we make minor clarifications or administrative changes, we'll simply post the updated version with a new effective date at the top of this page.

For significant changes that materially affect how we handle your data or your privacy rights, we'll notify you directly through email or prominent notices on the platform. We'll give you reasonable time to review the changes before they take effect. If you disagree with substantial policy changes, you can close your account before they're implemented, though we'd hate to see you go.